Get the help you need

Anywhere. Anytime.

Always Ready to Help – tegos Group Customer Service

By phone. By email. In person.

Once a system has been properly implemented, the experienced consultants from the Customer Service team are ready to respond with anything you need for enwis, comotor or myMetals. Whether for support inquiries, workshops, training, customization, or upgrades to new versions, Customer Service will help you get the best out of your software solution, to make sure you get continuous added value for your company.

Questions about the software once it’s been implemented? An error message from the system interfering with your work processes? New employees need training? Customer Service at tegos is reliably there to help.

Don’t hesitate, contact us: +44 161 24484.60

Support

Capable and dedicated – the Customer Service team is ready and willing to handle your requests and questions about all aspects of using our solutions, Monday – Friday 9 a.m. – 5:30 p.m. Many questions can be resolved quickly via telephone and remote maintenance.

Training and Seminars

If a software solution is going to work really well, users have to be using it the right way. So the most important step isn’t automatically taken care of once the new system is implemented – it actually comes later: regular support and training for the employees who work with the system every day.

Consulting

From the first contact until the software is up and running at the company. A close exchange of information, innovative ideas, and professional advice will help you with every step of your digital transformation. For complex, demanding projects, we assign experienced project managers who apply professional, systematic methods.

“We have been a customer of tegos GmbH for more than 15 years. As before, with the feeling that we are in competent hands with tegos, we particularly appreciate the unbureaucratic help in emergencies and the always very good customer service support for subject-specific topics such as eANV.”

Herbert Stutzer
IT/Processmanagement

“For me, it is the personal contact with a direct contact person and the combination of speed paired with professional competence that distinguishes the tegos Group’s customer service in comparison to other providers. During the last update for enwis as well as in the follow-up of the project, the support of the tegos Group delivered extraordinarily good work and fast solutions.”

Stefan Hink
Senior Environmental Technologist Leader
Contact Us

We will gladly help you personally

info@tegos.eu

+49 231 / 317760






Tegos Group Community

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tegos customer center

Your business solution at a glance: In the tegos Group customer portal, you can view your service orders, assign priorities and issue final approvals for your documents.

Let’s go to your tegos Group customer portal!

tegos GmbH (Dortmund) tegos Systems Ltd. (Manchester)

Exclusion of liability when using TeamViewer

tegos GmbH does not assume any warranty for the programs installed on your computer, as well as their protective devices (virus scanner or firewall). tegos GmbH accepts no liability for any malfunctions not caused by tegos GmbH, even if they are close to the support provided. tegos GmbH assures you that our employees are sufficiently trained and familiar with the duties of confidentiality and due diligence.

Remote maintenance is carried out in accordance with § 11 BDSG.

Please note that this service is only available to you during our business hours after consultation with our support staff by telephone or in writing.

Note: By starting the TeamViewer software you acknowledge the disclaimer of tegos GmbH when using TeamViewer.


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